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Last Updated: October 31, 2026
Welcome to Mitchell’s Market! These Terms & Conditions govern your use of www.mitchellsmarket.com and orders placed through our website.
By using our website or submitting an online order, you agree to these terms, subject to applicable law. Please review them carefully before placing an order.
All online orders are for pickup at Mitchell’s Market. We do not offer shipping or delivery.
Please provide accurate contact information and select your preferred pickup date and time when placing an order. If you need to change your pickup arrangements, please contact us as soon as possible.
Order Submission & Acceptance
Submitting an online order constitutes a request to purchase the selected products and does not, by itself, constitute acceptance of the order by Mitchell’s Market.
All online orders are subject to review and acceptance, including verification of pricing, product availability, quantities, and order details.
An automated order acknowledgment confirms that your order request has been received but does not necessarily indicate that the order has been accepted.
If an order requires correction or adjustment, we will make reasonable efforts to contact you before fulfillment.
Pickup Location:
Mitchell’s Market
80 Mitchell Foods Lane
Barbourville, KY 40906
Regular Business Hours:
Holiday hours may vary.
Online orders may be paid for in person at pickup.
Customers who prefer to pay before pickup may request a secure payment link by email or text. Please contact us at 606-545-6677 to arrange advance payment.
SNAP/EBT payments must be completed in person and may be used only for eligible products in accordance with applicable program requirements.
Submitting an online order does not automatically authorize Mitchell’s Market to charge a payment method.
All products, prices, quantities, and special offers are subject to availability.
Although we make every effort to maintain accurate inventory information, an item displayed on our website may be unavailable when your order is prepared.
If an ordered product is unavailable, we will make reasonable efforts to notify you and discuss available options.
Substitutions that change the product, quantity, or price require customer approval.
Mitchell’s Market reserves the right to limit quantities or decline orders when necessary due to inventory shortages, product availability, or other legitimate business reasons, subject to applicable law.
Mitchell’s Market makes every effort to provide accurate and current pricing throughout our website. However, occasional errors may occur, including:
Mitchell’s Market reserves the right, to the extent permitted by applicable law, to correct pricing and product information errors and to decline or cancel orders affected by such errors, including orders submitted at an incorrect price.
All online orders are subject to review and acceptance before fulfillment.
If a pricing or product information error is discovered after an order has been submitted, Mitchell’s Market will make reasonable efforts to notify the customer before fulfilling the affected item.
Customers will have the opportunity to:
Customers will not be charged a higher price than originally displayed without their approval.
Prices may change without advance notice, but price changes will not automatically alter the terms of an order already accepted by Mitchell’s Market.
Nothing in this policy limits any rights or protections provided to customers under applicable law.
All prices are listed in U.S. dollars.
Certain products, particularly fresh meats and other items sold by weight, may vary slightly from their estimated or advertised weight.
For products sold by weight, the final price is calculated using the actual product weight and the applicable price per pound disclosed to the customer.
Weights identified as approximate are estimates only and may vary.
We make every effort to accurately describe our products, including packaging, weights, sizes, and other relevant details.
Product photographs are provided for illustration purposes. Actual products, packaging, appearance, and labeling may differ from the images displayed.
Customers should review product labels for current ingredients, allergens, storage instructions, and preparation directions.
If you need to modify or cancel an order, please contact Mitchell’s Market as soon as possible at 606-545-6677.
Order changes may be limited once products have been prepared, packaged, or set aside for pickup.
If you are unable to pick up your order at the scheduled time, please contact us to make alternative arrangements.
Mitchell’s Market may contact customers regarding orders that have not been picked up as scheduled.
Orders may be canceled when necessary due to product unavailability, pricing errors, inability to confirm required order changes, or other legitimate business reasons, subject to applicable law.
Any payment already collected for a canceled item will be refunded as required by applicable law.
All purchases are subject to Mitchell’s Market’s Return & Product Quality Policy.
Due to food-safety concerns, sales of refrigerated, frozen, and other perishable food products are generally final, except as required by applicable law.
Customers should promptly report concerns involving defective, spoiled, damaged, or incorrect products.
Returns, refunds, replacements, and exchanges are subject to our Return & Product Quality Policy and applicable law.
Please review our full Return & Product Quality Policy for detailed requirements regarding product inspection, original packaging, proof of purchase, and return eligibility.
Mitchell’s Market is committed to providing quality food products and maintaining appropriate food handling practices.
After pickup, customers are responsible for properly transporting, storing, handling, and preparing purchased products in accordance with their labeling and applicable food safety recommendations.
Perishable products should be promptly refrigerated or frozen as appropriate.
Customers with food allergies, dietary restrictions, or specific ingredient concerns should carefully review product labels before consumption.
Product formulations and ingredients may change. Information displayed on our website may not always reflect the most recent manufacturer labeling.
If you need additional information about ingredients or allergens, please contact Mitchell’s Market before purchasing or consuming the product.
Special offers, advertised promotions, discounts, Reward Bucks, referral rewards, and other customer incentive programs are subject to their respective terms and conditions.
Eligibility requirements, qualifying purchases, redemption procedures, expiration dates, and other restrictions may vary by program.
Promotional prices and special offers are subject to availability and any stated limitations.
Mitchell’s Market reserves the right to correct promotional errors and address misuse of promotional programs, subject to applicable law.
Customers should review the specific terms of each promotion or reward program before participating.
Customers may use the Mitchell’s Market website for lawful browsing, shopping, and contacting our business.
Users may not:
Website content, including logos, photographs, graphics, written descriptions, and other materials, may not be reproduced for commercial use without permission from Mitchell’s Market or the applicable rights holder.
We make reasonable efforts to keep our website operating properly and to maintain accurate product and ordering information.
However, occasional technical difficulties, website interruptions, system errors, or other issues may occur.
Mitchell’s Market may temporarily suspend online ordering or restrict website functionality when necessary for maintenance, security, or correction of technical problems.
If you experience difficulty placing an online order, please contact us at 606-545-6677.
Mitchell’s Market may update these Terms & Conditions periodically to reflect changes in our business operations, website functionality, customer programs, or applicable legal requirements.
Updated terms will be posted on this page with a revised effective date.
Changes will not retroactively alter an order already accepted by Mitchell’s Market unless required by law or agreed to by the customer.
Nothing in these Terms & Conditions limits or waives any rights provided by applicable federal or Kentucky law.
If you have questions about these Terms & Conditions, online orders, pricing, pickup arrangements, or products, please contact us.
Mitchell’s Market
80 Mitchell Foods Lane
Barbourville, KY 40906
Phone: 606-545-6677
Website: www.mitchellsmarket.com
Business Hours:
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday: 10:00 a.m.–3:00 p.m.
Sunday: Closed
Mitchell’s Market — Since 1929, Family Owned and Operated.